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Privacy Policy

Protected Health Information Definition

First Hope Home Healthcare Agency under HIPAA Security and Privacy Rule demands and requires that safeguards be implemented to ensure the confidentiality, integrity, and places/limits the uses and disclosures of available Patient’s Health Information which is considered to be individually identifiable information relating to the past, present, or future health status of an individual created, collected, or transmitted, or maintained by First Hope in relation to the provision of healthcare, payment for healthcare services, or use in healthcare operations (PHI healthcare business uses).
First Hope Home Healthcare Agency ensures that Patient’s health Information such as, diagnoses, treatment information, medical test results, and prescription information and national identification numbers and demographic information such as birth dates, gender, ethnicity, and contact and emergency contact information created, stored, transmitted, or received electronically which relates to physical records are always protected health information under HIPAA. These include information on patients or health plan members.

First Hope Home Healthcare Agency can only allow several different items to be safely asked for on the contact form of the website. These include:

  • Name
  • Address
  • Phone Number
  • Email

This contact form must not ask for specific medical information such as, symptoms, health issues or reason for any appointment. Therefore, First Hope Home Healthcare Agency must ensure that:

  • Any health related information of a person should be encrypted when being transmitted electronically.
  • The copy of data collected should be stored on a HIPAA compliant hosting server and should not be stored in the website.
  • To receive the data via email, the email address being used must be HIPAA compliant or have a staff member login to the portal to view the information submissions
  • First Hope Home Healthcare Agency states that Better Business Bureau has a business agreement in place when HIPAA is involved.


First Hope Home Healthcare Agency under HIPPA security and privacy Rules/policy discloses the privacy practices for (website address). This privacy policy applies solely to information collected by this web site. The agency will notify you:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.


First Hope Home Healthcare Agency is the sole owner of the information collected on this site and only has access to/collect information that you voluntarily give us via email or other direct contact from you. The Agency will not sell or rent this information to anyone.
Our agency will use your information to respond to you, regarding the reason you contacted us. This information will not be shared without your consent with any third party outside of our Agency, other than as necessary to fulfill your request, e.g. to ship an order.
Our agency may only contact you via email (only if you agreed to) in the future to tell you about specials, new products or services, or changes to this privacy policy.


Our agency states individuals may opt out of any future contacts from our agency at any time. Individuals can contact our agency any time by contacting us via the email address or phone number given on our website to:
   • See what data we have about you, if any.
   • Change/correct any data we have about you.
   • Have us delete any data we have about you.
   • Express any concern you have about our use of your data.


Our agency will take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Our agency ensures that wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. This can be verifiable by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While our agency use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept securely


Our Privacy Policy may change from time to time and all updates will be posted on this page.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone 215 561 4673

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Contact Information
515 W Girard Avenue
Philadelphia, PA 19123


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